Frequently asked questions

All three plans stand on the same ground: your booking website on your own domain, online payment, rental contracts, digital check-in, rate plans, pricing rules and your own branding. Basic is sized for one branch and your first cars. Standard adds room (more branches, vehicles and team members) and the growth tools: promotions and coupons, loyalty, reviews, online signature, advanced reports, accounting exports and custom staff roles, with a lower commission and a free trial. Premium has the highest limits and every module: transfers, long-term leasing, hourly rentals, occupancy-based pricing, GPS tracking, WhatsApp, the agency and channel API, premium templates and priority support, with the lowest commission. Add-ons give any plan a capability or more room. The Pricing page lists every limit and feature, plan by plan.

Prices on the Pricing page are shown without VAT. VAT is added on your invoice where it applies.

The Pricing page shows the prices in the currency of your region: Tunisian dinars (TND) for companies in Tunisia, US dollars (USD) everywhere else. If the page guesses wrong, use Change region next to the prices.

There are three plans, each with a fixed monthly or yearly price (yearly billing costs less than twelve monthly payments) and a commission only on the bookings paid online through Pick2Rent, lower on the higher plans. There is no free plan: you start with a free trial of Standard, without a card. Add-ons such as GPS tracking or an SMS pack can be added to any plan. Every price is on the Pricing page, in dinars, euros or dirhams, without VAT.

Once your application is approved you get 30 days of Standard with every feature, without a card. At the end you choose a plan and pay; if you choose none, your account becomes read-only: you can still see and export everything, nothing is deleted, and it opens again as soon as you choose a plan.

Yes, at any time from the partner portal. An upgrade applies immediately; a downgrade or a cancellation takes effect at the end of the paid period. There is no commitment beyond the period you paid for.

Only on bookings paid online through Pick2Rent, at the rate shown on your plan. Bookings you take at the counter or by phone and collect yourself carry no commission. Every month you receive a clear statement of bookings, commission and payouts.

No. Pick2Rent runs in a web browser on a computer or a tablet, and a smartphone is enough for quick checks. A specialist sets up your account with you and trains your team, so you start with your cars, prices and customers already in place.

Yes. Add each branch with its opening hours and meeting points, set one-way routes between them and give each team member access to the branches they work in. The number of branches depends on your plan (the Pricing page shows it); the Extra branch add-on adds branches one by one.

The portal and the e-mails sent to your customers are available in French, Arabic (right to left) and English. Each user chooses the language of the portal, and each customer receives messages in the language they picked.

Your company details, your trade register extract, your car rental licence and the bank account that will receive your payouts. The application takes about five minutes and our team answers within 48 hours.

Most agencies take their first online booking within a week of approval: one day to import the fleet, one for prices and rules, one to connect payments and train the team, then the website is published.

Yes. Send us your spreadsheet of cars, prices and customers and we import it with you during onboarding. You can also add cars one by one from the portal.

Yes, a one-hour session for your counter agents is part of the onboarding, and our support answers in French, Arabic and English on working days.

Block the car for the repair dates: it disappears from availability for those days, so it cannot be sold. Maintenance jobs and damages stay in the car’s history, and the car comes back into the planning when the block ends.

No. You decide which categories and branches appear on your website. Every car stays in your planning for counter, phone and corporate bookings.

You can hold the security deposit on the customer’s card (a pre-authorisation) or take it at the counter. At return you release it, or capture an amount if there is damage or an extra charge. Everything is recorded on the booking, with the amounts and the dates.

Yes. Each booking generates an invoice with the applicable taxes that you can download or export. Your accountant can also use the monthly statement and the tax report.

Bank cards online (local and international), payment links sent by e-mail, SMS or WhatsApp, and cash or card at the counter. You choose per rate plan what is paid online and what at pick-up.

Online payments are paid out to your bank account with your monthly statement, after deduction of the commission. The statement lists every booking, so your accountant can reconcile it in minutes.

Every plan includes the website builder, the custom domain and extra pages of your own. The premium templates come with Premium, or as an add-on on the other plans. How many pages, languages and currencies your website can have depends on your plan: the Pricing page shows each limit.

Yes, on every plan. Your website is published on yourname.pick2rent.site and on your own domain such as www.youragency.tn, with a free SSL certificate.

Yes, in French, Arabic (right to left) and English. Your customers pick their language and their currency, and every e-mail they receive follows their choice.

You can export your fleet, bookings and customers at any time. When you close your account we keep only what the law requires, such as invoicing records, and delete the rest on request. See our privacy policy for the details.

Your fleet, bookings and customers belong to you. You can export them at any time, and we never sell them or show your cars next to your competitors.

Connections are encrypted, bank details are stored encrypted, card payments are handled by certified payment providers and every account can use two-factor authentication. Access is set per role and every change is logged.